SYNC
Privacy policy
This policy is being reviewed by our legal adviser and may change before launch.
Who we are
SYNC is a personalised nutrition service. It suggests over-the-counter supplements and daily habits. It does not diagnose, treat or prevent any disease.
What we collect
- Your answers to the assessment. These include health information: age, sex, height and weight, diet, symptoms, pregnancy status, conditions, allergies, and any medicines or supplements you list.
- Your plan: the suggestions built from your answers, and the rules that produced them.
- Contact details, only if you choose to leave them: name, mobile number, email, and whether we may message you on WhatsApp.
We do not use advertising trackers, and we do not put health information in page addresses, analytics or logs.
Why we use it
- To build your plan and show it to you.
- So that a doctor or dietitian working with SYNC can review plans that need it, for example when you take medicines or a result needs a doctor.
- To contact you about your plan, only if you left your details and asked us to.
- If you pay for a doctor review, to share your answers with the reviewing doctor and arrange the review or call.
We ask for your consent before we save your answers. We do not sell your information.
Where it is stored and who processes it
- Supabase: database and private file storage, set up in the Mumbai region (India).
- Vercel: hosts the website; the application runs in the Mumbai region.
- Payment provider: if you pay for a doctor review, the payment page is run by our payment provider. It receives your payment and contact details and any note you add, not your answers.
Only authorised SYNC staff and reviewers can open saved plans, through a password-protected admin area.
How long we keep it
- Your answers and plan are kept until you ask us to delete them.
Your choices and rights
You can ask to see, correct or delete your information at any time. Deleting removes your answers, plan and contact details.
Buying products
Product buttons take you to Amazon or the brand's own website. What you buy there, and the information you give them, is covered by their privacy policies, not this one.